Client Support


Client Services

Call one toll-free number for prompt professional support from our client services team – 800.800.5655


Laboratory Support

We will contact you immediately upon discovering a problem with a specimen. We will notify you of life-threatening results within one hour.


Field Service Representatives (FSR)

Our FSR team provides implementation training, supply management, web-based training and other in-clinic services.


Ascend University (AscendU)

In addition to our FSR team we have developed AscendU, a fully interactive suite of online training tools to help train all levels of staff who are either learning, or refreshing their knowledge. This training content has been developed and targeted to all roles in the ESRD care process.


Billing Support

Ensuring that clinics receive every dollar to which they’re legally entitled has become a complex and time consuming process. We streamline this processes through receiving electronic patient information (ADT), electronic eligibility verification, electronic invoicing, and transmission of key patient data needed to bill CMS under the bundling system.